Shipping policy
Shipping Policy
Last updated: May 2026
Processing Times
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During high-demand periods such as new set releases or sales events, processing may take up to 5 business days.
Domestic Shipping (Australia)
We ship Australia-wide via standard and express post options. Shipping rates are calculated at checkout based on the weight and dimensions of your order.
- Standard shipping: estimated 3–7 business days
- Express shipping: estimated 1–3 business days
Free standard shipping may be available on orders over a specified threshold — check our current promotions at checkout.
International Shipping
We do not currently offer international shipping.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at admin@awnogames.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Pre-Orders
Pre-order items are shipped as soon as stock is received. If your order contains both in-stock and pre-order items, we may hold the entire order until all items are available, or ship in-stock items separately — you will be notified of the arrangement.
Contact Us
For any shipping enquiries, please reach out via our Contact page or email us at admin@awnogames.com.